Who Are The Bike Store Guys?

Ship to Home Convenience AND the Peace-of-Mind of In-Store Assembly

Product And Ordering Support

Frequently Asked Questions

Who Are The Bike Store Guys?

When you make a purchase through BikeStoreGuys.com you get the convenience of internet direct buying, while your dollars go back to participating local independent bike stores.  The Bike Store Guys (and Gals) are a network of passionate, smart, independent bike dealers who want you to have the convenience of buying over the web, and know that your purchase supports local bike stores.  Your money goes back to local communities, and local owners (not some faceless corporation).  Whether you are going for a casual spin around the block or you are a hardcore cyclist looking for some specific gear, check out our selection of over 1,400 parts and accessories, as well as over 1,400 bikes to choose from!

Ship-to-Home Convenience AND the Peace-of-Mind of In-Store Assembly

At BikeStoreGuys.com, if you’re buying new gear such as a bike pump, lock, or any of our other 1,400+ bike-related accessories, you will always have the option of picking it up at your local store or we’ll ship it directly to your home. Shipping is free on all in-store pick-up orders, but if you want even more convenience, you can have it sent straight to your home. The choice is yours!

When you buy a bike through BikeStoreGuys.com, we will direct you to pick it up at our bike store nearest you who carries that brand. We always make sure that all new bikes are picked-up at real, honest-to-goodness bike stores, to ensure that your bike is properly fitted and assembled. Our local expert will make sure you leave with a properly fitted bike and will answer any other questions you may have. (For safety reasons, we recommend that you NOT order bikes through sites that ship bikes straight to customers’ homes).

For more info on our shipping and pick-up policies click here.

Product And Ordering Support

As a BikeStoreGuys.com customer, you are supported by large network of independent bicycle retailers to answer your technical questions, provide warranty support, and offer assistance after the sale.

If you have any questions regarding a product you are thinking of buying, how to use your new product, or cycling in general, just post a message in the Bike Store Guys Product Forum.

If you have any questions regarding the status of your order, you will reach a real live human by calling 877-412-7467 or emailing support@shopatron.com.  Shopatron provides the order processing and technical magic to direct your order to our closest Bike Store Guys fulfillment partner.  

Click Here for more information on our return policy.

Frequently Asked Questions:

Why Can’t I Get A Bike Shipped To My House?

It is critical that when you buy ANY new bike, you have it properly assembled and fit for you. We do not feel it is safe to order bikes through sites that ship bikes straight to the home.  Not only are you not getting a full assembly and safety inspection, but if you do have issues with the bike, it is much harder to get support or service.  When you buy a bike through BikeStoreGuys.com, we will direct you to pick it up at our bike store nearest you who carries that brand.  We always make sure that all new bikes are picked-up at real, honest-to-goodness bike stores, to ensure that your bike is properly fit and assembled.  Our local expert will make sure you leave with a properly fitted bike and will answer any other questions you may have.

What If I Have A Product Question?

If you have any questions regarding a product you are thinking of buying, how to use your new product, or cycling in general, just post a message in the Bike Store Guys Product Forum.

How Can I Make Sure I Don’t Order The Wrong Size Bike?

Great question!  See our bike size information page here.  We also have added frame geometry for all manufacturers that have the information. We strongly recommend that after you place your order you talk with the local retailer to confirm that you really did order the right bike for you.  A 15% restocking fee will be applied to all returned bikes in order to help our retailers offset their costs and time.  USED bikes can NOT be returned!

Why Can I Only Add One Bike Brand Per Order?

If you plan to purchase more than one bike brand, you will need to place separate orders for each brand of bike.  Why? Since every Bike Store Guys store is an independently owned business, we do not all carry the same bike brands.  By placing separate orders, this will ensure you find the right local shop for each bike brand you are purchasing.  We apologize for the inconvenience.  Please note there are no shipping charges on bikes picked up in a store so you will not incur any additional charges.  You can add as many accessory or parts brands to an order as you’d like.

What If I Have Some Other Question Related To My Order

If you have any questions regarding your order, you will reach a real live human by calling 877-415-7467 or emailing support@shopatron.com.  Shopatron provides the order processing and technical magic to direct your order to our closest BikeStoreGuys fulfillment partner.  You can also check out our policies page, and our ordering info page.

Why Do You Offer Ship-To-Home At All? / What Happens to Money Collected on Ship-To- Home Orders?

We offer ship-to-home because customers want the option!  When you make a ship-to-home purchase, we collect the money and redistribute to our participating bike stores. If speed is not a priority on your order, we ask that that you strongly consider in-store pick-up in your check-out option!  However you can rest assured that no matter which way you order from BikeStoreGuys.com, all profits from your purchase are being routed back to participating independent bike stores.

Why Don’t I See My Favorite Local Store? 

Please note that any BikeStoreGuys.com parts or accessory order can shipped directly to your home.  However, bikes can only be picked up in-store, so if we do not yet have a store near you for in-store pick-up of bikes or accessories, we encourage you to come back again as we add additional store locations.  BikeStoreGuys.com is brought to you by The Bike Cooperative.  The Bike Cooperative is a bike store owned retail cooperative dedicated to improving lives for our member owners. We help independent retail bike stores gain scale and capacity through group buying, marketing and cost savings.  If your local store is interested in participating in the cooperative, please have them visit us on the web www.thebikecooperative.com.

Thanks for supporting your local bike store!

The Bike Store Guys